ERP System Assessment Questionnaire

General Information

Name (Optional) :

Department : *

Position : *

Usability

How user-friendly do you find the ERP system? *

How easy is it to navigate through the ERP system? *

How intuitive is the ERP system’s interface? *

How easy is it to locate the features you need within the ERP system? *

How would you rate the ease of data entry in the ERP system? *

How often do you require help from IT support to use the ERP system? *

Functionality

Does the ERP system include all the features you need for your daily tasks? *

How effectively does the ERP system manage your departmental tasks? *

How effective is the ERP system in managing your departmental tasks? *

How well does the ERP system handle student records and data management? *

How well does the ERP system manage financial transactions and records? *

How effective is the ERP system in handling communication between staff and parents? *

Does the ERP system support the generation of reports and analytics needed for your role? *

Performance

How would you rate the speed and performance of the ERP system? *

How often do you experience technical issues with the ERP system? *

How often does the ERP system experience downtime or technical issues? *

How reliable is the ERP system in terms of data accuracy? *

How fast does the ERP system respond to user commands? *

How would you rate the system’s performance during peak usage times? *

Training and Support

Were you provided adequate training to use the ERP system? *

How satisfied are you with the support provided for the ERP system? *

How effective is the documentation and help resources available for the ERP system? *

How responsive is the support team to your queries or issues? *

How often do you need to refer to external sources for help with the ERP system? *

Integration and Compatibility

How well does the ERP system integrate with other tools and systems you use? *

How easy was the transition from the old system to the new ERP system? *

How compatible is the ERP system with your existing hardware and software? *

How seamless was the transition from the old system to the new ERP system? *

How effective is the ERP system in sharing data with other departments? *

How easy is it to export data from the ERP system for use in other applications? *

Overall Satisfaction

Overall, how satisfied are you with the ERP system? *

Would you recommend the current ERP system to other institutions? *

How likely are you to continue using the ERP system in the future? *

Additional Feedback

What do you like most about the ERP system? *

What improvements would you suggest for the ERP system? *

How long have you been using the ERP system? *

What aspects of the ERP system do you find most challenging? *

How does the ERP system impact your productivity? *

How well does the ERP system support collaboration among staff? *

Do you feel that the ERP system is worth the investment made by the school? *

Any other comments or suggestions regarding the ERP system? *

Customization and Flexibility

How customizable is the ERP system to meet the specific needs of your department?

How flexible is the ERP system in adapting to changes in school policies or procedures?

How easy is it to modify or add new features to the ERP system?

Security and Privacy

How secure do you feel your data is within the ERP system? *

How well does the ERP system manage user permissions and access control? *

How confident are you in the ERP system’s data backup and recovery processes? *